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H&B REAL ESTATE AG
Value and Transaction
Management


Lagerstrasse 107
CH-8004 Zürich

T +41 44 250 52 52
info@hbre.ch

Montag bis Freitag
08.00 bis 12.00 Uhr
13.15 bis 17.00 Uhr

 RICS

H&B Regulated by RICS

H&B Real Estate is regulated by the internationally recognised professional association for the real estate industry, RICS. This means that H&B’s services comply with international quality standards.
 
H&B’s Code of Conduct has been aligned with the RICS Rules of Conduct and includes among other things:
  • Continuous training of employees
  • A procedure for dealing with complaints
  • Adequate professional indemnity insurance
RICS Code of Conduct for real estate agent companies

H&B Real Estate’s services for real estate marketing are subject to the RICS standards for real estate agents and broker services (REABG). The standards contained in these guidelines are intended to ensure that all contracts are objective, professional and executed according to international standards. H&B recognises the Code of Conduct and is obliged:
  1. To conduct business in an honest, fair, transparent and professional manner.
  2. To carry out work with due skill, care and diligence, and ensure that any staff employed have the necessary skills to carry out their tasks.
  3. To ensure that clients are provided with terms of engagement which are fair and clear. These should meet all legal requirements and relevant codes of practice including reference to complaints-handling procedures and, where it exists, an appropriate redress scheme.
  4. To do the utmost to avoid conflicts of interest and, where   they do arise, to deal with them openly, fairly and promptly.
  5. Not to discriminate unfairly in any dealings.
  6. In all dealings with clients, to ensure that all communications (both financial and non-financial subject matters) are fair, clear, timely and transparent.
  7. To ensure that all advertising and marketing material is honest, decent and truthful.
  8. To ensure that all client money is held separately from other monies in appropriately designated accounts and is covered by adequate insurance.
  9. To have adequate and appropriate professional indemnity insurance or equivalent in place that complies with the RICS Rules of Conduct. Having proper cover is a key part of managing your risk.
  10. To ensure that it is made clear to all parties with whom you are dealing the scope of your obligations to each party.
  11. Where provided as part of the service, to give a realistic assessment of the likely selling, buying or rental price, associated cost of occupancy or of the likely financial outcome of any issues, using best professional judgment.
  12. To ensure that all meetings, inspections and viewings are carried out in accordance with the client’s lawful and reasonable wishes, having due regard for the security and personal safety of all parties.
The full text of this Code of Conduct can be downloaded using the following link:
H&B REAL ESTATE AG
Value and Transaction
Management


Lagerstrasse 107
CH-8004 Zürich

T +41 44 250 52 52
info@hbre.ch

Montag bis Freitag
08.00 bis 12.00 Uhr
13.15 bis 17.00 Uhr

 RICS  Savills